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Returns and complaints
Filing a Complaint
To file a complaint, please follow the steps below:
- Return/Complaint Form
Fill out the return/complaint form and include it in the package. The form should contain the following information:- Full name
- Email address or mailing address
- Phone number
- Product number and reason for the complaint
- Date of purchase and date the defect occurred
- Send the Product
When submitting a complaint, please include the product and all its accessories in the package. - Shipping Address
Please send the product to the following address:NO MATRIX NO
Jana Pawła II 3
48-100 Głubczyce
Poland
Return
Under the applicable law, you have 14 days to return the goods. To withdraw from the contract and return a product purchased from us, please complete the required withdrawal form and send it together with the returning product(s) to:
NO MATRIX NOJana Pawła II 3
48-100 Głubczyce
Poland
We only accept returns if the product is returned in an intact condition.
Complaints are processed within 14 days.
The shipping cost of the returned goods is borne by the buyer.