Regulations of the Online Store

Regulations of the Online Store

§ 1. Preliminary Provisions

1. The Las Szamana online store, available at https://lasszamana.pl/, is operated by No Matrix No Sp. z o.o., entered into the Register of Entrepreneurs under KRS: 0001110961, NIP: 8971939126, REGON: 528915015, with its registered office at Rynek 60/2, 50-116 Wrocław, Poland.

2. These Regulations are addressed both to Consumers and to Entrepreneurs using the Store. They define the rules for using the Store online as well as the rules and procedures for concluding Distance Sales Agreements with the Customer via the Store.

§ 2. Definitions

1. Consumer – a natural person concluding an agreement with the Seller within the Store, whose subject is not directly related to their business or professional activities.
2. Seller – No Matrix No Sp. z o.o.
3. Customer – any entity that makes purchases via the Store.
4. Entrepreneur – a natural person, legal person, or organizational unit not being a legal person, granted legal capacity by separate provisions, conducting business activity on its own behalf and using the Store.
5. Store – the online store operated by the Seller at https://lasszamana.pl/.
6. Distance Contract – an agreement concluded with the Customer within an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of both parties, using one or more means of distance communication until the contract is concluded.
7. Regulations – these Regulations of the Store.
8. Order – the Customer’s declaration of will, submitted via the Order Form, directly aimed at concluding a Sales Agreement for one or more Products with the Seller.
9. Account – a Customer account in the Store, containing data provided by the Customer and information about the Orders they have placed.
10. Registration Form – a form available in the Store that enables the creation of an Account.
11. Order Form – an interactive form in the Store allowing the placement of Orders, including adding Products to the Basket and specifying the terms of the Sales Agreement, such as the delivery and payment methods.
12. Basket (Shopping Cart) – a component of the Store software in which the Customer’s selected Products for purchase are visible, and where it is possible to set and modify Order details, particularly the quantity of Products.
13. Product – a movable item or service available in the Store, which is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a contract for the sale of a Product concluded (or being concluded) between the Customer and the Seller via the Online Store. Depending on the Product’s characteristics, this term may also apply to a contract for services or a contract for a specific work.

§ 3. Contact with the Store

1. Seller’s e-mail address: lasszamana@gmail.com
2. Seller’s telephone number: +48 880 58 48 48
3. Seller’s bank account numbers (TRADITIONAL BANK TRANSFER):
   
   Account for transfers in PLN:
   98 1140 2004 0000 3102 8504 5272
   
   Account for transfers in EUR:
   PL35 1140 2004 0000 3712 2298 0143
   
   Account for transfers in CZK:
   PL02 1140 2004 0000 3912 2298 0154
   
   Account for transfers in GBP:
   PL98 1140 2004 0000 3212 2345 7464
   
   Account for transfers in CHF:
   PL70 1140 2004 0000 3812 2346 6501
   
   Account for transfers in USD:
   PL34 1140 2004 0000 3012 2345 7453
   
   mBank
   SWIFT / BIC: BREXPLPW
   No Matrix No sp. z o.o.
   Rynek 60/2
   50-116 Wrocław, Poland
4. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
5. The Customer may also communicate with the Seller by phone during the following hours: Monday – Friday, 08:00 – 13:00.

§ 4. Technical Requirements

To use the Store, including browsing the Store’s assortment and placing Orders for Products, the following are necessary:

1. A terminal device with Internet access and a modern web browser (e.g., Google Chrome),
2. An active e-mail account,
3. Cookies enabled,
4. Flash Player installed (if certain website elements require it).

§ 5. General Information

1. To the fullest extent permitted by law, the Seller shall not be liable for any interference, including interruptions in Store operations caused by force majeure, unauthorized actions by third parties, or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Orders can be placed 24/7 throughout the year. The Seller may designate specific days on which the Store is closed, after notifying Users on the Store’s website.
3. The Store is intended for use only by persons with full legal capacity (i.e., adults capable of entering into contracts under applicable law).
4. Browsing the Store’s assortment does not require creating an Account. Placing Orders for Products is possible either after creating an Account in accordance with § 6 of these Regulations, or by providing the necessary personal and address data (for fulfilling the Order) without creating an Account.
5. Prices in the Store are listed in Polish zloty (PLN) and include VAT (gross prices).
6. The final amount payable by the Customer consists of the price of the Product plus delivery costs (including transport, shipping, and postal service fees). This total is indicated on the Store’s website when placing the Order, including at the moment the Customer agrees to conclude the Sales Agreement. Placing an Order is tantamount to accepting the prevailing delivery cost.
7. When the nature of the subject of the Agreement makes it impossible to calculate the final price in advance, information on how the price will be calculated, as well as details regarding transport, delivery, postal services, or other costs, will be provided in the Product description in the Store.

§ 6. Creating an Account in the Store

1. To create an Account in the Store, the Customer must fill out the Registration Form.
2. Creating an Account in the Store is free of charge.
3. Logging in to the Account is performed by entering the login and password established in the Registration Form.

§ 7. Rules for Placing Orders

To place an Order, the Customer should:

1. Optionally log into the Store.
2. Select the Product(s) to be ordered, then click “Add to Basket” (or a similar button).
3. Log in or choose the option to place an Order without registration.
4. If placing an Order without registration, fill in the Order Form by providing the recipient’s details and the delivery address, choose the delivery method, and provide invoice data if different from the recipient’s data.
5. Click “Order and Pay” (or its equivalent).
6. Choose one of the available payment methods and, depending on the method selected, pay for the Order within the specified deadline, subject to § 8 (3).

§ 8. Offered Delivery Methods and Payments

1. The Customer may choose from the following methods of delivery or pickup for the ordered Product:
   • Postal package / Postal pickup
   • Courier shipment / Courier delivery
   • Shipment via parcel machines (prepayment)
   • Personal pickup available at Jana Pawła II 3, 48-100 Głubczyce (Poland)
2. The Customer may choose from the following payment methods:
   • Payment on delivery
   • Payment by bank transfer to the Seller’s account
   • Electronic payments
   • Credit or debit card payments (if applicable)
3. Detailed information on delivery and acceptable payment methods can be found on the Store’s website.

§ 9. Execution of a Sales Contract

1. A Sales Agreement between the Customer and the Seller is concluded once the Customer places an Order via the Order Form in accordance with § 7.
2. After placing the Order, the Seller immediately confirms receipt by e-mail. The Order is accepted for processing once the Seller sends an e-mail to the address provided during ordering, indicating that the Order status has changed to “in progress” or “being completed.” As soon as the Customer receives this e-mail, the Sales Agreement between the Customer and the Seller is deemed concluded.
3. Lasszamana.pl reserves the right to refuse Orders submitted on improperly completed forms or those that raise reasonable doubts.
4. If the Customer chooses:
   • Payment by bank transfer, electronic payment, or credit card – the Customer must pay within 7 business days of concluding the Sales Agreement; otherwise, the Order will be canceled.
   • Payment on delivery – the Customer must pay upon receiving the shipment.
   • Cash payment for personal pickup – the Customer must pay upon collecting the shipment within 7 business days of being notified that the parcel is ready, unless otherwise stipulated when placing the Order.
5. If the Customer selects a delivery method other than personal pickup, the Product will be shipped by the Seller within the time specified in its description (subject to § 9(6)) in the manner chosen by the Customer when placing the Order.
6. If multiple Products with different delivery times are ordered, the delivery time is the longest specified one.
7. The start of the delivery period is calculated as follows:
   • If paying by bank transfer, electronic payment, or credit card – from the date the Seller’s bank account is credited.
   • If paying on delivery – from the date the Sales Agreement is concluded.
8. If the Customer chooses personal pickup, the Product will be ready for pickup at the time specified in the Product description. The Seller will additionally inform the Customer via e-mail about the Product’s availability.
9. Product delivery is available worldwide.
10. Unless otherwise stated in the Sales Agreement, the delivery of the Product to the Customer is a paid service. Delivery costs (including transport, shipping, and postal fees) are indicated to the Customer on the Store’s website (under “Delivery Costs”) and during the Order process, including when the Customer signifies the intention to be bound by the Sales Agreement.
11. Personal pickup of the Product by the Customer is free of charge.
12. If the recipient does not collect the parcel and it is returned to the sender, a new shipment is possible only after the Customer pays the new delivery cost plus any return shipment fees.
13. In case of a missing shipment, please contact us. The issue will be reviewed on an individual basis..

§ 10. Right to Withdraw from the Contract

1. The Consumer may withdraw from the Sales Agreement within 14 calendar days without giving any reason.
2. The time limit mentioned in point 1 starts from the date the Product is delivered to the Consumer or a person designated by the Consumer other than the carrier.
3. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. Sending this declaration before the 14-day period has expired is enough to meet the deadline.
4. The declaration can be sent by traditional mail or electronically (to the Seller’s e-mail address provided in § 3).
5. If the declaration is sent electronically, the Seller will confirm receipt within 48 hours by sending a message to the Consumer’s provided e-mail address.
6. Effects of withdrawal:
• In the event of withdrawal from a distance contract, the contract is considered not concluded.
• If the withdrawal is due to the Seller’s fault (e.g., a damaged or misdescribed Product), the Seller will refund both the cost of the Product and shipping within 14 business days from the date of receiving the withdrawal declaration. Additional costs beyond the standard delivery method offered by the Seller may not be reimbursed.
• If the withdrawal is not due to the Seller’s fault, only the cost of the Product (excluding shipping costs) will be reimbursed.
• The refund will be made via bank transfer to the Consumer’s account unless the Consumer has explicitly agreed to a different method, which will not incur any extra fees for the Consumer.
• If a payment card was used for the transaction, the refund will be made to the bank account associated with that card.
• The Seller may withhold the refund until the returned Product is received or until the Consumer provides evidence of shipment, whichever occurs first.
• The Consumer should return the Product to the Seller’s address specified in these Regulations within 14 business days from notifying the Seller of the withdrawal. This deadline is met if the Consumer sends the Product back before the 14-day period ends.
• The Consumer is liable only for any reduction in the Product’s value resulting from usage beyond what is necessary to determine the Product’s nature, characteristics, and functionality.
7. If, due to the nature of the Product, it cannot be returned by standard mail, this information (including the cost of return) will appear in the Product description on the Store’s website.
8. The right to withdraw from a distance contract does not apply to the Consumer in respect of:
   • A non-prefabricated item produced according to the Consumer’s specification or intended to meet personalized needs,
   • An item delivered in sealed packaging which, upon unsealing after delivery, cannot be returned due to health or hygiene reasons,
   • Items that, after delivery, become inseparably mixed with other items due to their nature.
9. We do not accept returns of Products that were in transit for more than 7 days, or any international shipments.

§ 11. Complaint and Warranty

1. The Sales Agreement covers new Products.
2. The Seller is obliged to deliver Products free of defects.
3. If a defect is discovered in Products purchased from the Seller, the Customer is entitled to lodge a complaint in accordance with the warranty provisions under the Polish Civil Code.
4. Complaints should be submitted in writing or by e-mail to the addresses specified in these Regulations.
5. It is recommended that the complaint include a description of the defect, the circumstances (including the date) of its occurrence, the Customer’s information, and the Customer’s demand related to the defect.
6. The Seller shall respond to the complaint within 14 days unless mutually agreed otherwise. If the Seller fails to respond within this period, the complaint is considered justified.
7. Products returned as part of the complaint procedure should be sent to the address specified in § 3.
8. If the Product is covered by a warranty, information about it (including the terms of the warranty) will be provided in the Product description on the Store’s website.

§ 12. Out-of-Court Complaint and Redress Procedures

1. Detailed information on the possibility for Consumers to use out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, is available in the offices and on the websites of (among others) poviat (municipal) consumer ombudsmen, consumer protection organizations, Voivodeship Inspectorates of Trade Inspection, and on the official websites of the Office of Competition and Consumer Protection.

§ 13. Personal Data in the Online Store

1. The administrator of the personal data collected via the Store is the Seller.
2. The personal data of Customers collected through the Online Store are processed for the purpose of executing Sales Agreements. These data are not shared with any other entities, in particular for marketing purposes.
3. The recipients of the personal data of the Store’s Customers may be:
   • Where a Customer uses a delivery method involving postal or courier services, the Administrator provides the collected personal data to the chosen carrier or intermediary responsible for delivering the shipment on behalf of the Administrator.
   • Where a Customer uses electronic or credit card payment methods, the Administrator provides the collected personal data to the entity handling such payments in the Online Store.
4. The Customer has the right to access and correct their personal data.
5. Providing personal data is voluntary; however, failing to provide data required to conclude a Sales Agreement will render concluding such an agreement impossible.

§ 14. Final Provisions

1. Contracts concluded via the Online Store are concluded in the Polish language.
2. Products are offered for their historical and ethnographic value and are provided without any expressed or implied guarantee of suitability for a particular purpose. The information made available is intended solely for historical, scientific, and educational purposes, and should not be interpreted as a recommendation for any specific use. The use and application of the Products are at the sole discretion, responsibility, and risk of the Customer.
3. The Seller reserves the right to amend these Regulations for valid reasons, such as changes in the law or changes in payment and delivery methods, insofar as these changes affect the implementation of the provisions contained herein.
4. The Seller reserves the right to censor and moderate product reviews and is not responsible for their content.
5. All Products sold on the website are legal.
6. Any matters not governed by these Regulations shall be resolved by the universally binding provisions of Polish law, in particular the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act, and the Act on the Protection of Personal Data.